CENTER LOGiX - FAQ's

What is CENTER LOGiX?

• CENTER LOGiX is the first unified, cloud-based platform purpose-built for 811 centers to streamline excavation ticketing, facility management, and compliance. By connecting caller data, organizations, and ticketing in one system, it eliminates duplication, reduces errors, and accelerates workflows.

What features are included?

• Ticket creation and management

• Call center employee management

• Member identification, notifications and ticket delivery

• GIS management

• Self-service member management

• Excavator notifications and ticket confirmations

What enhancements to the ticket management tool can I expect to see from Newtin to CENTER LOGiX?

• Scalable Role Management – Granular permissions ensure each user has exactly the access they need—nothing more, nothing less.

• Facility versioning - Upload, version, compare, and edit polygons with built-in tools to keep service areas accurate and traceable.

• Flexible delivery - Each code can have multiple delivery destinations, and unlike Newtin, you are no longer limited to just one primary and one alternate destination. Multiple parallel destinations can be configured as needed.

• Advanced tools like AI-powered INSiGHT Assistant - This feature allows you to ask questions about your ticket data in plain language and receive charts, lists, or written explanations in response. 

• Query Builder - This feature allows users to extract and download structured data directly from the system. 

• Seamless DiG LOGiX integration - Extended applications for ticket self-service, revisions, response checking, and professional excavator management.

Do I need to download anything to use the software?

• No installation or downloading required, our software is accessed through a web browser.

How do I sign in?

• Navigate to the CENTER LOGiX login page NC811.centerlogix.com. Enter your email address and password. Select Keep Me Signed In (Optional) to reduce login prompts on trusted devices. Click Sign In.

What if I forgot my password?

• If you forget your password or your account becomes locked, use the password recovery workflow. On the login page, click Forgot Password. Enter your registered email address. CENTER LOGiX will send a password reset link to your email. Check spam/junk if you don’t see it within a few minutes.

Where can I find the Knowledge Base (internal documentation) within the software?

• Yes! Our customer support portal gives you access to knowledge base articles, FAQ’s, release notes, and training videos. Visit this link: norfield.freshdesk.com

Where do I contact helpdesk/technical support?

• You will have access to our customer support portal where you can raise a new feature request, technical support request or report a bug. Our team is available Monday through Friday, from 8am to 5pm Eastern Time. Need us outside of these hours for a critical issue? You can reach us at 855-966-6600 or at support@norfielddp.com outside of business hours and our team will get back to you as soon as possible.