CENTER LOGiX - Introduction

CENTER LOGiX is a modern, cloud-based contact and ticket management platform built specifically for state 811 call centers. Its purpose is simple but critical: to streamline how excavation notices are created, managed, and delivered so underground utility infrastructure is protected, excavators can work safely, and centers remain in compliance with state law.

Unlike legacy systems, CENTER LOGiX is designed as a platform. This means it not only provides the core ticket entry and facility management functions needed by 811 centers, but it also integrates seamlessly with additional applications—such as DiG LOGiX—to extend functionality to homeowners, contractors, excavators, and locators. By tying these components together, CENTER LOGiX ensures that caller data, organization records, and tickets remain unified across the system, reducing duplication and error.

The platform is feature-rich yet user-friendly, combining daily operational tools with robust administrative controls. Whether you are a Customer Service Representative (CSR) taking calls, a utility member receiving Positive Responses, or an administrator managing roles and organizations, CENTER LOGiX provides a single, secure source of truth.

Key capabilities include:

• System Access & Security – Secure login, Multi-Factor Authentication (MFA), session management, and role-based access controls (RBAC).
• Role Management – Flexible permissions and grants for different job functions, from CSRs to administrators.
• Organization & Contact Management – Centralized handling of utility members, excavators, contractors, and associated delivery settings.
• Facility Management – Uploading and versioning of GIS notification polygons, with editing, comparison, and history tracking.
• Ticket Entry – Structured workflows for capturing caller information, excavation site details, mapping work areas, and notifying utilities.
• Positive Response (EPR) – End-to-end tracking of member responses, ensuring excavators have visibility before breaking ground.
• DiG LOGiX Integration – Extended applications for ticket self-service, revisions, response checking, and professional excavator management.
• Support & Escalation – Built-in tools and defined escalation paths to resolve issues quickly and securely.

By unifying these functions, CENTER LOGiX allows call centers to operate more efficiently, comply with evolving legal requirements, and provide a better experience for both excavators and utility members. The result is fewer errors, safer digging, and a stronger, more reliable statewide damage prevention system