CENTER LOGiX - INSiGHT Assistance

INSiGHT Assistant

The INSiGHT Assistant in CENTER LOGiX allows you to ask questions about your ticket data in plain language and receive charts, lists, or written explanations in response. This feature uses advanced AI (large language models) to analyze 811 ticket history, member responses, and damage reports, giving you insights without the need for complex reports or SQL queries.

By using INSiGHT Assistant, you can quickly identify risks, track trends, and better understand excavation activity across your service area. This reduces the time spent on manual reporting and helps you take action faster to prevent damages and improve compliance.

What You Can Do with INSiGHT Assistant

As a user, INSiGHT Assistant helps you:

• Query ticket data instantly – Just type a question like you would ask a colleague.
• Visualize trends – Generate charts showing damage tickets, member responses, or activity over time.
• Identify risks – Surface high-risk tickets or late responses early.
• Summarize patterns – Find the most common reasons for emergency requests or damages.
• Export results – Download lists and tables for reports or further analysis.

Getting Started

1. Accessing INSiGHT Assistant
   1. From the top navigation bar in CENTER LOGiX, select Reports > INSiGHT Assistant.
   2. The interface opens with a New Query box and a list of your recent queries on the left (see Figure 1).
2. Entering a Query
   1. In the text box, type your question in plain language.
   2. Example queries:
      • “Show me all damage tickets from last month in a plot.”
      • “What are the most common reasons for emergency locate requests?”
   3. Click Submit to run the query.

1. Viewing Results
   1. Results may appear as a chart, table, or written explanation depending on the query.
   2. Figure 1 shows a chart of daily damage ticket counts.
   3. Figure 2 shows a ranked list of common emergency locate request reasons.

1. Exporting Data
   1. When your results appear in a table, use the Export button to download them in CSV format (see Figure 2).
   2. You can open the file in Excel or other tools for further review.

Examples of Common Queries

• Trend Analysis
   “Query all the tickets from last month in a plot.”
   → Displays a chart of total ticket volume by day.
• Damage Investigation
   “Show me all damage tickets from the past week.”
   → Returns a list of tickets classified as damages.
• Emergency Requests
   “What are the most common reasons for emergency locate requests?”
   → Returns a ranked list (water leaks, sewer repairs, pole replacements, etc.).
• Risk Monitoring
   “Give me all tickets at risk of being late in the next 24 hours.”
   → Identifies potential compliance issues so you can follow up with members quickly.

Tips for Best Results

• Be specific in your questions (e.g., “last 30 days” vs. “last month”).
• Use keywords like damage, emergency, late, water, sewer, member response to guide the model.
• Check the History panel on the left to quickly re-run queries you’ve asked before.
• Use the Export option whenever you need to include the results in external reports.

Why This Matters for You

Instead of spending hours building custom reports or digging through ticket records, INSIGHT Assistant gives you the answers in seconds. Whether you’re a dispatcher, CSR, manager, or board member, this tool makes it easy to:

• Stay on top of excavation risks.
• Improve response times and compliance.
• Share insights with your team and stakeholders.
• Make more informed, data-driven decisions.